1. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (Name, email address, phone number)
• Medical information (Age, BMI, medical history)
• Financial information (KiwiSaver status)
• Travel preferences and availability

Under the Health Information Privacy Code 2020, we are required to:

• Collect information directly from you where possible
• Inform you of the purpose of collection
• Protect your information from loss and unauthorized access
• Allow you to access and correct your information

2. How We Use Your Information

We use the information we collect to:

• Provide medical consultations and treatment recommendations
• Coordinate your medical travel arrangements
• Communicate with our medical partners in Mexico
• Send you important updates about your treatment
• Improve our services and patient experience

3. Information Sharing and Disclosure

We may share your information with:

• Our medical partners in Mexico (only with your explicit consent)
• Travel coordinators for arranging your medical journey
• Legal authorities when required by law

4. Data Protection

We comply with:

• New Zealand Privacy Act 2020
• Health Information Privacy Code 2020
• NZ Health and Disability Commissioner (Code of Rights)
• Medical Council of New Zealand guidelines
• General Data Protection Regulation (GDPR)

5. Your Rights Under NZ Law

Under the Privacy Act 2020 and Health Information Privacy Code, you have the right to:

• Access your personal and health information
• Request corrections to your information
• Be informed about how your information is used
• Know who has access to your information
• Complain to the Privacy Commissioner
• Request data portability
• Withdraw consent for data processing

Timeframes for requests:

• We will respond to access requests within 20 working days
• Correction requests will be processed within 10 working days
• Urgent requests will be prioritized based on medical necessity